Chaos
Our move started off just fine until the moving truck could not fit down my block. The sales rep knew about the tight squeeze before the move yet still sent the largest truck they had. The move turned completely chaotic as the movers were carrying my belongings one piece at a time down a long, bumpy block. Many of my things were broken/damaged as a result. It was not until I came up with a solution. My husband and I as customers had to take over and go get a smaller van to load. It started to pour rain and where I was told there would only be 2 people in my home unloading, we then had 5 at once. Chaos. I stopped that and told them to wait till the rain stopped. By that time my house was filled with stuff all over the place. My brand new refrigerator door got dented during that craziness. The workers did what they could do with a poorly planned situation from the start. It was not them. They were working hard and trying to be courteous and efficient. It was poor service from the customer service department and not planning out the job properly. I filled out a damage form and have yet to hear back from a rep. I as a paying customer should never have been expected to recify the company's problem. Another, smaller truck should have been sent, immediately made available. I expect monetary compensation/refund for the damages and stress and hassle we were put through at a time that is stressful enough.
Great service throughout
Great service throughout
Partial Move of Furniture
It was a pleasure dealing with Arnoff, with the pre-move sales agent and customer service rep (both of whom were attentive and responsive) as well as with the movers themselves. The movers were on time, courteous, respectful and very efficient. What I really appreciated was that they called me to advise me of their driving status (i.e, when they would arrive at both locations) and traffic delays that they were experiencing. They made the moving experience hassle free.
Excellent service at a reasonable price.
Competent, professional and on-time. Overall a good experience for a major move.
Excellent experience
From start to finish, a first class experience.
Hansens move to Huletts
From the time we met David Feldman to the moment Mike drove away with an empty truck, we experienced professionalism, friendliness, respect, and flexibility. Our satisfaction was their greatest concern. David, Denise, Mike, and the rest of the crew were phenomenal. From the bottom of our hearts, thank you making this a smooth transition!
Arnoff Moving & Storage Review by Curtis F.
I am so impressed with the moving services that were provided by Robert and Marc. I have utilized moving companies before, but none of the ones compared to the services provided by Arnoff. Robert walked me through the entire process and answered all my questions promptly. When Marc arrived he was very professional and treated my items as if they were his own. I highly recommend Arnoff for all your moving needs. It really takes the stress out of moving!!!
Expected quality met
95% of our belongings arrived intact. The delivery crew at our new home was exceptional! All shipped items were accounted for in an organized manner. Denise Peterson was terrific as our account manager.
Moving from Cold Spring NY to Bath, ME.
No complaints. Done very professionally.
Awesome Experience!
I can't say enough about the service I received from the Arnoff staff. Phil was great and explained everything in detail during the initial meeting. Denise was wonderful answering any questions I had after I had decided to hire Arnoff. The driver, Steve, and his crew were great! They arrived on time and packed up my house with great care and efficiency! Great guys! Thanks for making my move so stress free! You all Rock!
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Poughkeepsie Arnoff Moving & Storage
- 1282 Dutchess Turnpike, Poughkeepsie, NY 12603
- (888) 430-9542
